Sunday, September 16, 2007
It's A Small (And Changing) World After All | Wise Bread: "It's easy to stick our heads in the sand and say that the answer to 'Life, The Universe, and Everything' is 42. But we all very well know that the world we live in is a constantly changing one, thanks to evolution, industrialization, and the more recent trend and buzzword: Globalization. After reading The World Is Flat by Thomas Friedman, my interest in this topic was piqued. At one point or another, and in many cases unbeknownst to us, we have placed a call to customer service and actually spoken to somebody in India. In fact, as I learned from the book (or audiobook as it so happens), working in a customer call centre in India is a coveted position, and training includes adopting the english accents specific to each region of the US and North America. So although the person on the other side of the line may say their name is Andy and sound like he is from Georgia, he could very well be Ajeet and only have a vague knowledge of where Georgia is."